Returns and Exchanges

Returns

We are happy to offer a full refund for unused products for up to 90 days as of the purchase date. If you need to return a product the item(s) must be Unused and Unopened (i.e., in the original packaging). We cannot accept the return of an opened or used product or a product for which the packaging has been destroyed. 

We offer a full refund for the price of the purchased products. Shipping charges and taxes on the shipping charges are not refundable.

IMPORTANT:In cases when a return is made for an order that benefited from free shipping, we will deduct our initial shipping costs from the refunded amount if, after returns, the order total drops under the free shipping required value (i.e. CAN$75.00 or USD $100).

For example, your initial order was CAN$150.00 and benefited from free shipping. After returning items totaling CAN$120.00, your order drops to CAN$30.00, an amount that would not be eligible for free shipping. In this case, we will deduct our initial shipping costs from the amount that will be refunded to you.

The buyer is responsible for returning the item(s). We encourage our clients to send the return through a shipping method that provides insurance and a tracking number. We are not responsible for damaged or lost returned merchandise. In the case of a lost or damaged return, a refund will not be issued.

To return a product that you purchased from kingscrown1774.com. contact us for a return merchandise request. If you send us a message via our Contact Us page, it should include:

  1. Your full name
  2. A valid email address
  3. Your shipping address and telephone number
  4. Your order number
  5. A description of the item(s) returned

We will issue a full refund to your credit card for the price of any item that you return and taxes paid on the item’s value (minus the shipping charges and taxes on shipping charges), if we receive your product return request within 90 days of the purchase date. We do not accept product returns after 90 days.

Please note it can take up to 10 business days to process the return and issue a refund. Business days do not include weekends or statutory holidays (for Ontario, Canada). Remember also that your financial institution can take up to seven business days to process and reflect this transaction.

If you have any questions about your return, please contact us.

Exchanges

Please contact us directly, via our Contact Page by completing the form or emailing us at mailto:info@kingscrown1774.com if you wish to make an exchange.  We will inform you if a suitable replacement is available and how to proceed.

Damaged and/or Defective Items

Contact us immediately if your order arrives damaged or if an item is defective. An assessment of your case will determine whether we send out a replacement and arrange to have the damaged or defective item returned to us or if we issue you a refund for the price of the product.

 

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